Review monitoring
Every new Google review in one feed, as it happens.
Reviews Engine
More 5-star reviews, earned the right way
Budfront asks every customer for a review at the perfect moment, gives everyone an easy way to reach you privately, and helps you reply to every review in seconds.
3×More Google reviews per month
100%Of customers asked, not just happy ones
<24hAverage time to reply
1 tapTo approve an AI-drafted reply
Illustrative figures based on typical customer outcomes.
Perfectly timed requests
Ask every customer, right after a great visit
A short, friendly text or email goes out after each completed order, timed to when the experience is fresh. Every customer gets the same request. We never filter who gets asked based on how happy they seem.
- Sent automatically after pickup or delivery
- The same request for every customer
- Respects opt-outs and quiet hours
Private feedback for everyone
A direct line to you, offered to every customer
Every review page shows two clear choices: post a public review on Google, or send a private note to your team. Customers choose. Anyone can leave a Google review, whatever their experience, and you get a chance to fix problems fast.
- Both options shown to every customer
- Private notes routed to your manager instantly
- No incentives, no filtering, no fake reviews
Why we do it this wayGoogle’s policies don’t allow businesses to selectively ask only happy customers for reviews or to offer rewards for them, and consumer-protection rules on fake and manipulated reviews apply too. Budfront is built to stay on the right side of both.
AI-drafted replies
Reply to every review in seconds
Shoppers read your replies, and so does Google. Budfront drafts a thoughtful, on-brand reply to each new review. You approve or edit it from your phone, and it posts automatically.
- Replies written in your store’s voice
- Approve, edit or skip in one tap
- Alerts for reviews that need a personal touch
Everything you need to build a great reputation
Reply suggestions
On-brand drafts for every review, ready to approve.
Instant alerts
Get notified about low ratings so you can respond quickly.
Reviews on your site
Show recent Google reviews on your website automatically.
Team shout-outs
See which budtenders customers mention by name.
Policy-safe by design
No gating, no incentives, no fake reviews. Ever.
Reviews questions
Do you only ask happy customers for reviews?
No. Every customer with a completed order gets the same request, and everyone can choose to leave a public Google review or send a private note. Selectively asking only satisfied customers isn’t allowed under Google’s policies.
Can I offer a discount for leaving a review?
No. Google’s policies prohibit incentivized reviews, and consumer-protection rules on fake and manipulated reviews apply as well. Budfront doesn’t support review incentives.
Can I respond to reviews myself?
Of course. Use our AI drafts as a starting point, write your own, or turn drafts off entirely. Every reply is approved by you before it posts.
Does this work for multiple locations?
Yes. Requests link to the right Google profile for the store where the order was placed, and you can see reviews for every location in one place.