ASAP & scheduled
Shoppers pick the soonest window or plan ahead.
Express Pickup
Order ahead, skip the line, out in minutes
Shoppers reserve online, pick a window and get a text when it’s ready. Your team packs from a simple queue, and checkout at the counter takes seconds.
4 minAverage in-store wait for pickup
+35%More orders during peak hours
15 minTypical time from order to ready
1 queueFor web, app and phone orders
Illustrative figures based on typical customer outcomes.
Pickup windows
Windows that match how many people you have on the floor
Set how many orders you can pack in each window, by day and time. When a window fills up, shoppers are offered the next one, so rushes stay manageable and nobody waits at the counter.
- ASAP and scheduled pickup times
- Order caps per window, by day of week
- Pause online orders with one tap when it’s busy
Staff order queue
One simple queue your team can run in their sleep
Every order from your website, app and phone lands in one queue with a pick list. Staff mark orders packed, the customer gets a text, and the order is flagged for an ID check at the counter.
- Pick lists sorted by shelf or category
- Automatic “ready” texts when orders are packed
- ID-check reminders before handoff
Curbside & express lane
“I’m here” means out the door in minutes
Customers tap “I’m here” when they arrive and add a note about where they’re parked or which line they’re in. Your team sees it instantly. Curbside is offered only where your state and local rules allow it.
- Arrival alerts for your team
- Express-lane support for in-store pickup
- Curbside, where it’s permitted
Pickup that keeps the line moving
Ready texts
Automatic updates when orders are received and packed.
“I’m here” button
Arrival alerts so orders are handed off fast.
ID at handoff
Reminders so every pickup is verified at the counter.
Pick lists
Clear lists your team can pack from in minutes.
Pay at pickup
Totals with taxes shown upfront, paid at the counter.
Pickup questions
Can customers pay when they pick up?
Yes. Pay at pickup is the default, and you can add the cannabis-friendly payment options available in your state. See payments.
Do pickup orders hold inventory?
Orders reserve items in your POS so they aren’t sold to someone else, and unclaimed orders release automatically after a time you choose.
Is curbside pickup allowed?
It depends on your state and local rules. We turn curbside on only where you confirm it’s permitted for your license.
How do staff learn the queue?
Most teams are comfortable after one 30-minute training session during launch. See how it works.